Ligero Premium Cigars

Shipping Policy

Effective date: 10/12/2026

Where we ship
We ship to eligible addresses in U.S. SHIPPING DESTINATIONS. We do not offer international shipping. Tobacco delivery is subject to applicable law and carrier restrictions. We cannot fulfill orders to prohibited destinations, even if checkout initially accepts the address. P.O. boxes, APO/FPO/DPO addresses, and other special addresses are eligible only if expressly supported at checkout and permitted by the selected carrier.

Processing and shipping time
In-stock orders normally ship within 10 to 15 business days after payment and required verification are completed. Business days exclude weekends and holidays. Any backorder or preorder shipment date will be disclosed before purchase. Carrier transit time is separate from order processing. Available services and estimated transit times are shown at checkout; delivery estimates are not guarantees unless expressly identified as guaranteed.

Shipping charges and tracking
Shipping charges and required signature fees are shown before payment. Any free-shipping offer applies only under its stated conditions. After shipment, we send tracking information to the email address provided with the order. Tracking updates may take time to appear after carrier acceptance.

Age verification and signatures
Tobacco purchasers must be at least 21, and eligibility must be verified before fulfillment. An adult age 21 or older must sign and provide identification at delivery when required by law or the carrier. Required signature service cannot be waived. Any related charge is disclosed before payment. Please arrange for an eligible adult to receive the shipment.

Delays and unavailable items
If we cannot ship within the promised time, we will notify you and provide the options required by law, including consent to a revised shipment date or cancellation and a refund. We will cancel and refund when required if consent is not obtained. For carrier delays after shipment, contact us so we can investigate and help resolve delivery problems.

Addresses and failed delivery
Review your delivery address before ordering and contact us immediately if it needs correction. Address changes may not be possible once fulfillment begins. If an order is returned because of an incorrect customer-supplied address, refusal, or failure to complete a required signature, we will assess its condition and contact you about available options. Any lawful reshipping charge or deduction for actual unrecoverable shipping costs will be explained before you agree to it. We do not charge you for our addressing or fulfillment errors.

Damaged or missing deliveries
Inspect your order promptly. For damaged, missing, incorrect, or apparently lost deliveries, contact [email protected] with the order number, a description, and available photographs. Keep packaging for inspection. A delivered tracking scan does not automatically end our review. We will investigate and provide an appropriate replacement or refund where warranted; you do not need to resolve the carrier claim alone.

Care after receipt and returns
Retrieve deliveries promptly and store cigars appropriately, away from excessive heat, cold, and moisture. For returns, follow our Refund and Returns Policy. Do not mail tobacco back without our authorization and approved carrier instructions. Shipping questions: [email protected].