Refund and Returns Policy

Effective date:  10/12/2026

Return eligibility and deadline

For a change-of-mind return, contact [email protected] within 30 calendar days after delivery to request authorization. Eligible products must be unused, unopened, and in their original packaging and original saleable condition. Boxes, bundles, and samplers must be complete, with original seals intact where supplied. Provide your order number or other proof of purchase.

Once authorized, send the return within 5 calendar days after receiving our instructions. This shipment deadline is separate from the 30-day request window. Do not send products to the manufacturer or to an address not included in our return instructions.

Items excluded from voluntary returns

Opened boxes, opened bundles or samplers, and cut, lit, smoked, altered, or partially consumed cigars are not eligible for change-of-mind returns. Products damaged by improper storage or handling after delivery are also excluded. Gift cards are non-returnable except where required by law. Items clearly identified as final sale before purchase are excluded from voluntary returns. These exclusions do not automatically prevent review of a damaged, defective, incorrect, or materially misdescribed product.

Damaged defective or incorrect orders

Contact us promptly after discovering a problem. Include your order number, the issue, and available photographs of the products and packaging. Keep the affected products and packaging pending instructions, and do not consume products you believe are unsafe or defective. We may ask for reasonable information or an inspection to evaluate the claim.

For confirmed damage in transit, a product defect, or our fulfillment error, we will provide an appropriate replacement or refund and cover any necessary authorized return shipping. Opening packaging to discover a problem does not by itself invalidate the claim. Sale items receive the same review for these problems. Nothing in this policy limits rights required by law.

Authorization and return shipping

Contact us before returning an item. We will provide the return address, packing instructions, and an approved shipping method or label. Tobacco returns must comply with applicable law and carrier rules; do not assume any carrier will accept them.

For approved voluntary returns, you pay return postage. If you buy postage yourself, we do not also deduct postage from the refund. If we provide a paid label at your request, we disclose its cost and obtain your agreement before deducting that cost. Original outbound shipping charges are generally non-refundable for voluntary returns, except where required by law. Charges related to our error or confirmed defective or damaged orders will be refunded as appropriate.

 

Refund and Returns Policy Continued

Packaging and inspection

Pack authorized returns securely to protect the cigars. Use the approved shipping service and retain tracking and proof of dispatch. Contact us if the return appears delayed or lost. We will review the return when received and email you the approval or the reason for any rejection.

We do not impose an automatic restocking fee. If a voluntary return arrives in a condition that does not meet this policy, we will explain the findings and available options before resolving the return. We will not make an unexplained partial refund or deduct costs twice.

Refund processing

Approved refunds are issued to the original payment method within 5 business days after approval. This is our processing time; your bank or payment provider may require additional time to post the credit. We will confirm when the refund has been issued. Any legally required shorter deadline takes priority.

Late or missing refunds

If we have confirmed a refund and it has not appeared after your payment provider’s normal posting period, check with the provider and contact [email protected]. We can supply available transaction details to help trace the refund.

Exchanges

We arrange replacements for confirmed damaged, defective, or incorrect products, subject to availability. If the appropriate replacement is unavailable, we will offer a refund. For a different product requested solely by preference, request an eligible return and place a separate order. Replacement tobacco shipments remain subject to verification and destination and carrier restrictions.

Gift orders

Refunds are returned to the original purchaser’s payment method. A gift recipient may contact us with order details to report a problem or request return instructions, but we cannot refund the recipient’s payment method or disclose the purchaser’s payment information. Store credit is available only if separately offered and accepted.

Order cancellations

Contact us immediately to request cancellation before shipment. Cancellation may not be possible once fulfillment has progressed. If shipment has occurred, return eligibility and instructions apply. This does not limit cancellation rights for shipping delays or any other rights required by law.

Questions

For refunds, returns, and order support, contact [email protected]. Include your order number so we can locate your purchase. We provide the authorized return address directly; our business mailing address should not be used for returns unless we instruct you to do so.